Washington Healthcare (WH) requires informed consent from patients, their next of kin, or guardians for all treatments and procedures, except in emergencies. By registering to see a doctor, patients provide implied consent to receive care at the center.

Patient Rights

WHC upholds the following patient rights:

• Access to respectful, safe, and competent healthcare services.
• Equal treatment without discrimination based on race, age, gender, religion, disability, payment source, or any other status.
• Retention and exercise of all constitutional and legal rights as entitled by law.
• Information about the names and roles of healthcare professionals providing direct care. Staff members will introduce themselves or wear name tags for identification.
• Clear explanations of medical conditions, recommended treatments, associated risks, expected outcomes, and alternatives in understandable terms.
• The ability to provide informed, written consent for procedures.

Care Process:

After registration, patients are directed to nursing triage for vital signs assessment and evaluation of their visit's relevance. They then meet with a physician for a detailed medical history and physical examination, a process designed to take 20-30 minutes. This dedicated time allows patients to express concerns and physicians to make thorough assessments.

Based on the initial findings, the physician may order additional tests (e.g., laboratory, radiology) and provide treatment, which may include advice, medication, surgery, health education, or other therapies. Referrals to specialists are arranged if necessary for optimal care.

For follow-up cases, patients receive advice on their next appointment. Physicians or nursing staff may also make follow-up phone calls to monitor progress and address any questions.

This patient-centered approach ensures comprehensive care and ongoing support for better health outcomes.